iSeries Engineer

General Accountabilities

• Migration of iSeries workload between environments or platforms, or IBM Cloud.

• Ensure the operational integrity of all production iSeries infrastructure.

• Administration of iSeries environments including security controls, TCP/IP, BRMS, Job control, performance and capacity planning, system and PTF updates, and license management.

• Architecture and implementation of iSeries management and monitoring platforms.

• VIO server management and implementation.

• LPAR virtualization implementation.

• Design and implementation of disaster recovery and high availability solutions for iSeries.

• Operation of tape management solutions, including physical and virtual tape libraries.

• Job flow and application programing on iSeries.

• Client access implementation and support.

• Develop operational processes and documentation for day-to-day iSeries tasks.

• Develop processes and documentation regarding setup and failover for iSeries customers.

• Customer resolution and escalation assistance calls.

Job Qualifications

Education:

• Bachelor’s degree in related field.

• ITSM certification preferred, ITSM foundation training required.

Experience:

• 5+ years of iSeries L3/Engineering support experience in a multi-LPAR and multi-tenant environment (Managed Services preferred).

• iSeries / POWER platform certification preferred.

• Understanding and application of backup, recovery, and high availability platforms for iSeries: BRMS, iTera, Qedd, and MiMiX.

• IBM Cloud experience desired, either IBM directly or through Google.

• Strong knowledge of support desk software with awareness of ITIL Service Desk process.

• Knowledge and experience of defining, creating, and managing procedures.

• Security compliance experience: SOC, PCI, ISO 27001 or SOX preferred.

Professional Skills

• Excellent verbal and written communication in English is required.

• Excellent meeting facilitation skills, including teleconference and web conference.

• Excellent skills in math to calculate currency exchanges and summary data.

• Strong stakeholder relationship management skills, proven ability to manage by influence.

• Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.

• Proficient in Microsoft Office product suite.

• Participate in a rotating 24/7 on-call schedule responding to critical issues.